One of the largest cost component during the facility life cycle is the salaries and benefits of occupants. When considered with this perspective, FM practices that support the productivity of people, organizational effectiveness, and minimize risk and liability is critical to the success of the demand organization. 

The competency, Occupancy and Human Factors, addresses the people element in the FM model. This course focuses on employee engagement and culture and crafting workplace experiences that reinforce the demand organization’s value proposition.

Facility managers demonstrate competency in Occupancy and Human Factors by mastering the knowledge and skills necessary to:

• Support organizational and individual occupant performance.
• Provide a quality workplace environment which includes occupant services, health, safety and security.
• Develop and implement practices that support the demand organization’s performance.

After completing this course, participants will be able to:

• Articulate what Occupancy and Human Factors mean to a facility manager.
• Identify best practices as they relate to Occupancy and Human Factors.
• Interpret the occupancy health and safety management system described in ISO 45001.
• Evaluate and provide occupant services, manage the services, and meet the safety and security needs of a facility’s occupant in accordance with the Occupancy and Human Factor competency.

*All course materials included online.  Optional printed materials available for purchase.