The goal of the communications course is to review, discuss, and explain the fundamental knowledge and skills a facility manager needs to be an effective and efficient communicator. This applies to formal and informal interaction. Such competence enables the facility manager to:

• Prepares and deliver messages to achieve the intended result.
• Develop, manage, or oversee the facility management communications plan.
• Improve positive visibility of the FM function to all stakeholders.
• Communicate effective and appropriately with senior management.