IFMA’s Performance and Quality Core Competency course will help facility managers to develop a “systems thinking” perspective and provide critical insights that apply to quality-related FM practices.  Many performance and quality management techniques and practices described in this course have been around for years. The course brings them together and provides a comprehensive toolbox specific to facility management.

After completing the course, participants will be able to:

• Work with their stakeholders to understand the needs and expectations for the facility and related service requirements.
• Understand and document the processes used to deliver these services.
• Measure the performance of the facility management (FM) organization and service providers to make continual improvements.
• Understand and describe what comprises a comprehensive Facility Management Quality System
• Use the basic quality tools and basic statistical tools for better analysis of data with a quality system

*All course materials included online.  Optional printed materials available for purchase.

The course format consists of the following:

• IFMA Performance and Quality Overview
• Study to Succeed
  • 8 eLearning chapters
  • 8 Chapter Quizzes
• Analyze Your Progress
  • Progress Report
• Final Assessment
• Certificate of Completion

This course completes by passing the Final Assessment. 

IFMA is authorized by IACET to offer .80 CEUs for this program.

Course Table of Contents

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