IFMA’s Performance and Quality Course
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
Sub type
Certificate awarded
Suggested Amount

About this item

IFMA’s Performance and Quality Core Competency course will help facility managers to develop a “systems thinking” perspective and provide critical insights that apply to quality-related FM practices.  Many performance and quality management techniques and practices described in this course have been around for years. The course brings them together and provides a comprehensive toolbox specific to facility management.

After completing the course, participants will be able to:

  • Work with their stakeholders to understand the needs and expectations for the facility and related service requirements.
  • Understand and document the processes used to deliver these services.
  • Measure the performance of the facility management (FM) organization and service providers to make continual improvements.
  • Understand and describe what comprises a comprehensive Facility Management Quality System
  • Use the basic quality tools and basic statistical tools for better analysis of data with a quality system


*All course materials included online.  Optional printed materials available for purchase.

Course/Activity Information

The course format consists of the following:

  • IFMA Performance and Quality Overview
  • Study to Succeed
    • 8 eLearning chapters
    • 8 Chapter Quizzes
  • Analyze Your Progress
    • Progress Report
  • Final Assessment
  • Certificate of Completion

This course completes by passing the Final Assessment. 


IFMA is authorized by IACET to offer .80 CEUs for this program.


Course Table of Contents

Other information

Additional Charges May Apply
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