In this 50 minute session the FM researchers will discuss how to use the language of metrics that will simplify, justify, and become a powerful tool for FM professionals today and into the future.

Learning Objectives:

• Discuss how crucial the credibility of metrics is to ensure buy-in at all levels of the organization
• Identify the right combination of metrics to show success and weakness (helps to improve in the areas
• Demonstrate the importance of keeping your operation budget on track
• Discuss how to measure internal client satisfaction using metrics.

Course Structure:

• Handout
• Video Content
• Evaluation
• Certificate of Completion

International Facility Management Association (IFMA) is accredited by the International Association for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU.

• Contact:
  my.ifma.org/helpdesk