Narration: English / Subtitles: Spanish-Latin America

Too many FM’s are measuring the wrong things because others are doing it or because they are ‘standard’ measurements. But are they useful? And if they are, how do they help get results? This session will delve into the art of performance measures, outline how to decide what to measure and what to do with the measurements to improve results and improve communications with senior management.

Learning Objectives

• Learn why KPI’s are not always KPI’s.
• Understand how to establish measures both from the top down and bottom up.
• Find out how to manage the results, take action and use them to communicate your needs and your success.

Course Structure:

• Handout
• Video Content
• Evaluation
• Certificate of Completion

*IFMA is authorized by IACET to offer .1 CEUs for this program.

• Contact:
  https://internationalfacilitymanagementassociation.na4.teamsupport.com/dashboard