In this module, facility mangers will review different types of facility contracts and how to use them to enhance the FM Function, addressing the steps necessary to write a request for proposal and ways to achieve successful partnerships with service providers.

Learning Objectives:

After you complete this course, you will be able to:

• Understand the facility management services that are typically found on service contracts.
• Identify three types of service contracts.
• Understand how outcome-based facility service contracts are different than traditional contracts.
• Identify at least two questions that will help determine which facility services should be outsourced.
• Describe the four steps needed to write a facility service Request for Proposal (RFP).
• Understand how to evaluate facility service provider’s proposals.
• List up to four members who could be part of the service contract administration team.
• Identify the main difference between Quality Control (QC) and Quality Assurance (QA).
• Understand the benefits of monitoring facility service contracts.
• Describe how partnering works in facility service contracts.
• Understand the benefits of monitoring facility service contracts.

Module Outline:

• Module 4: Managing Contractors in Facility Management
• Module Assessment
• Module Evaluation
• Verification Statement Document

This course is multilingual (English & Simplified Chinese)

• Contact:
  my.ifma.org/helpdesk