Languages offered: English, 简体中文 and Español de Latino américa*.

About the Course:

The primary role of facility managers is to manage/oversee an operating facility. To do this, facility managers must have a working knowledge of building systems, structure, interiors and exteriors and grounds so the facility and all of its required systems function efficiently, reliably, safely, securely and in a manner consistent with existing regulations and standards. In addition, the various aspects of operations and maintenance (O&M) are constantly changing due to wear or deterioration, new regulations or requirements, operational modifications, occupant expectations, and many other individual but interrelated circumstances. Managing a facility means continually managing change.

Learning Objectives:

After you complete this course, you will be able to:

• Identify the role of operations and maintenance in FM.
• Identify deficiencies in building structures, exteriors, systems, interiors, and grounds and the associated health, safety, security and environmental considerations.
• Describe the elements associated with the acquisition, installation, maintenance, operation, and replacement of assets related to facility management.
• Outline the process for determining and monitoring occupant service performance expectations.
• Outline the processes for developing occupant service specifications, selecting service providers, negotiating service level agreements, monitoring performance, and resolving contract disputes.

*Here are instructions for an alternative option to view our courses in different languages: Accessing Translated Content

Course Structure:

This course consists of the following chapters:

• Introduction to Operations and Maintenance
• Assess and Inspect Facility Needs
• Manage, Oversee, and Monitor O&M of Building, Systems, and Equipment
• Manage, Oversee, and Monitor Occupant Services

Each course contains the following*:

• Access to interactive online study tools
• Pre-tests, chapter quizzes, case studies
• e-Flashcards and Facility Management glossary
• Access to online final assessments at the end of each module

*All course materials are included online. This purchase includes an Adobe PDF version of the student guide and cannot be printed. If you would like a printed copy, please contact [email protected] for purchasing options. 

1.5 IACET CEUs

As an IACET Accredited Provider, International Facility Management Association (IFMA) offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard.

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