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Communication: To Whom? Why? How
Online

World Workplace 2025 Conference Session

Description

We will look at the power of words, tone, and our appearance. What is conversation what its skills are and how we communicate verbally and interpersonal skills. We will examine the meaning of words and how to choose the right ones in the situation. Metaphors and analogies and their differences, along with when to use them. When and how often should you use quotes? And finally we will look at knowing what you want with your communication.

Learning Objectives
  • Identify: Identify reasons communication often fails in facility management.
  • Analyze: Evaluate communication needs of diverse stakeholders using the Audience Needs Pyramid.
  • Understand: Realign to view communication as a tool used to change mindsets and inspire action.
  • Apply: Use the Message Mapper tool to plan a facilities-related communication.
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
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Name
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Value
Certificate awarded
$50.00
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About this item

World Workplace 2025 Conference Session

Description

We will look at the power of words, tone, and our appearance. What is conversation what its skills are and how we communicate verbally and interpersonal skills. We will examine the meaning of words and how to choose the right ones in the situation. Metaphors and analogies and their differences, along with when to use them. When and how often should you use quotes? And finally we will look at knowing what you want with your communication.

Learning Objectives
  • Identify: Identify reasons communication often fails in facility management.
  • Analyze: Evaluate communication needs of diverse stakeholders using the Audience Needs Pyramid.
  • Understand: Realign to view communication as a tool used to change mindsets and inspire action.
  • Apply: Use the Message Mapper tool to plan a facilities-related communication.

Course/Activity Information

Course Structure:

  • Handout
  • Video Content
  • Assessment
  • Evaluation
  • Certificate of Completion

 

*IFMA is authorized by IACET to offer .1 CEUs for this program.

Other information

  • Training Hours: 1.00
  • Additional Charges May Apply
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