Learn the language of FM through the Essentials of Facility Management, a workshop series to help those who are new to the field of FM.

This program is perfect for those just entering the facility management field, or wanting to deepen their knowledge of FM.

Included in the program are three workshop series consisting of a total of 10 modules. The content focuses on basic facility management knowledge and concepts. The primary goal of this program is to address the facility manager\’s role in the tactical planning for scheduling and accomplishing FM tasks.




The Workshops

The Essentials of FM can be purchased by individual modules or the entire series. They are available below, just click on any individual course or buy the entire series. These are available 24/7 for your convenience. You have the convenience of 6 months to complete from the time of purchase or enrollment. Once you complete all 10 modules in the series, you will receive an electronic certificate of completion.


Individual Modules: US$70 Member / US$80 Nonmember Entire Series: US$510 Member / US$590 Nonmember


Essentials of Facility Management

Save when you buy all modules together

COVID-19 and check payments

Due to the growing threat of COVID-19 Coronavirus in New York, our office has been closed, which impacts our ability to receive and process checks. To submit payment, please call us to at (800) 963-6900 to process a credit card or follow the instructions below for wire transfer:

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24 Broadgate
West Midlands

The Workshops

Essentials of Facility Management Series

The Essentials of Facility Management is a series of training workshops designed to meet the educational needs of FM professionals in global FM markets. 

If you are placing an order for yourself or another individual, select one of the order options below:
  • Order Online, 24 hours a day, 7 days a week.
  • Call IFMA at: tel: +1-800-963-6900; e-mail: IFMA@IFMA.org (9am-5pm) Eastern Time, Monday-Friday
  • Download the printable order form below and mail or fax it to the address/number provided.
  • Questions? Contact us at the number above or e-mail fmtraining@rics.org.

Download order form

Corporate Group Orders

For more information on Group Implementation (5 or more): contact IFMA at CorporateConnections@IFMA.org

Chapter, College/University Instructor-Led Courses

If you are placing an order for 5 or more programs for an instructor-led course, you receive special pricing. For more information, contact us: at IFMA@ifma.org.

Workshop 1: Introduction to Facility Management

Introduction to Facility Management

In this module, facility managers will be introduced to key concepts of facility management that range from the role they play in the organization to the skill sets and competencies required to effectively perform their work.

Introducción al Facility Management

En este módulo, los facility managers serán introducidos a conceptos clave del facility management que van desde el papel que desempeñan en la organización al conjunto de habilidades y competencias necesarias para desempeñar eficazmente su labor...

Introduction to Operations and Maintenance

In this module, facility managers will be introduced to key concepts of FM operations and maintenance.

The Basics of Building Systems

In this module, facility managers will receive a general overview of each of the major building systems to identify when building equipment is being serviced properly, and better understand how to manage the personnel who attend the building...

The Application of Technology

In this module, facility managers will gain an understanding of software technologies used in FM, including Building Automation Systems (BAS), Energy Management Systems (EMS), Integrated Workplace Management Systems (IWMS) as well as “cloud” and...

The Implications of Health and Safety in Managing Buildings

In this module, facility managers will learn how health and safety affect occupants and FM operations, addressing the standards and processes for conducting related risk assessments.

Supervisory Roles in Facility Work Management

In this module, facility mangers will gain an understanding of the facility supervisor\’s “work management” role in the organization — particularly concerning time and resource management, productivity, decision-making, communication and...

Applying Work Management to Building Systems

In this module, facility mangers will learn how to apply work management principles to building systems in facilities.

Work Management Tools in Facility Management

In this module, facility managers will explore various work management tools utilized in an FM organization. Addressing the role of productivity in the effective management of facilities, the determination and calculation of productivity metrics...

Managing Contractors in Facility Management

In this module, facility managers will review different types of facility contracts and how to use them to enhance the FM function, addressing the steps necessary to write a request for proposal and ways to achieve successful partnerships with...

Managing and Tracking Customer Relations in Facility Management

In this module, facility managers will gain an understanding of how to meet customer expectations and increase client satisfaction, addressing different methods of collecting customer feedback and techniques for processing both positive and...

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