The Language of Metrics How FMs Measure Success

In this session, the FM researchers will discuss how to use the language of metrics that will simplify, justify, and become a powerful tool for FM professionals today and into the future.

Price

$30.00

Enrollment Duration

180 Days

Course Type

E-learning

Course Family

a Video Courses

Learning outcomes
  • Discuss how crucial the credibility of metrics is to ensure buy-in at all levels of the organization
  • Identify the right combination of metrics to show success and weakness (helps to improve in the areas
  • Demonstrate the importance of keeping your operation budget on track
  • Discuss how to measure internal client satisfaction using metrics
  • Additional information

    Enrollment duration: 180 Days

    Languages: English

    Non-Member Price: $30.00

    Member price: $25.00

    Course Type: E-Learning

    CEU Credits: 0.10

    CFM points: 1

    Upcoming Dates
    Course information

    Course Overview:

    Metrics is a tool for performance measurements that every FM should be using in their daily planning process. Metrics create transparency, accountability, and everyone understands it. It’s Friday at 2 pm and the CFO of your company calls you in to ask how the new renovation is coming along and by showing the project’s performance metrics (on-time and on-budget). The meeting ends successfully in 2 minutes. It is year-end review time and by using metrics all year long the FM department saved 35% of their annual budget; the company decides not to outsource the FM function. Why is it so important to use the language of metrics in the FM world? 

    Presenters:

    Dean Kashiwagi Ph.D., PE, IFMA Fellow, Professor, Director of PBSRG, Arizona State University