Performance Management in Facilities: Measuring What’s Most Important

In this course, you will focus on various methodologies to develop the strategy and framework for a performance management system for facilities.



Enrollment Duration

180 Days

Course Type


Course Family


Learning outcomes
  • Describe how to develop and align a performance management strategy with the organization’s mission, vision, and values
  • Identify ways to develop and deliver a performance management system based on tactical data and strategic value
  • Recognize how facility management (FM) technologies help to manage data, develop metrics, and monitor Key Performance Indicators (KPIs)
  • Describe the facility performance characteristics required to establish metrics
  • Identify the common decision-making steps needed to effectively manage facility performance
  • Additional information

    Enrollment duration: 180 Days

    Languages: English

    Non-Member Price: $250.00

    Member price: $150.00

    Course Type: E-Learning

    CEU Credits: 0.20

    CFM points: 2

    Upcoming Dates
    Course information


    Today’s facility managers need a combination of people and analytical skills to effectively communicate to upper management or the C-suite.  Facility performance management is a powerful approach to aligning strategic facility plans with organizational strategies and use metrics to identify the real value of your facility to your organization’s C-Suite.

    Course Structure:

    Module 1: Strategies for Facility Performance Management

    • Section 1: Setting the Strategic Direction
    • Section 2: Developing a Performance Management Framework

    Module 2: Delivering a Performance Management System

    • Section 1: Establishing Metrics and Measuring Performance
    • Section 2: Performance Reporting

    Content Development and Content Analysis Subject Matter Experts:

    • Christopher P. Hodges, P.E., CFM, LEED AP, FRICS, IFMA Fellow  
    • Mark R. Sekula, CFM, LEED-AP, IFMA Fellow
    • Patrick H. Okamura, CFM, LEED AP BD+C