About


Earn distinction, demonstrate your expertise and increase your earning potential. The Certified Facility Manager® (CFM®) credential sets the industry standard for ensuring the knowledge and competence of practicing facility managers. It is an ideal opportunity for experienced FM professionals to distinguish themselves with the most respected global credential in facility management.

IFMA's premier credential for experienced professionals

The Certified Facility Manager® (CFM) credential sets the industry standard for ensuring the knowledge and competence of practicing facility managers as the most respected global credential in facility management.

Now more than ever, recognizing competency, establishing benchmarks and setting performance standards are vital to the global economy. Never before have public and private sector employers relied as much on certification organizations as they do today. Professional associations are now taking a lead role in the development of credentialing programs, and IFMA’s CFM program was the first, and is still the only globally recognized, certification in facility management.

IFMA’s certification process is designed to assess competency in the field through work experience, education and the ability to pass a comprehensive exam that covers 11 competencies that make up the facility management body of knowledge. Since the program began in 1992, more than 3,100 facility managers from 32 countries have achieved this prestigious recognition.

Competency-based

The CFM Exam is competency-based, testing what a person can do compared to standards that define the practice of facility management. One cannot take a course or a simple knowledge-based exam to earn the credential. IFMA’s competency-based program is at a higher level than a knowledge-based program, reflecting the growing importance of facility management in the international business world.

Recognized globally

In addition, the CFM is the only global facility management certification available. Goals of IFMA's certification program:

  • Assure professional excellence
  • Establish standards for global professional practice
  • Promote the added value of the profession
  • Influence the future direction of the profession

Candidate Handbook

For detailed information regarding the CFM credential and exam process, please download and review the Certified Facility Management® (CFM®) Handbook.

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STEPS TO CERTIFICATION

The CFM is earned by passing a comprehensive exam based on the facility management body of knowledge competency areas. Follow the steps below to earn the CFM credential.

STEP 1: Meeting the Eligibility Requirements
STEP 2: Preparing for the CFM Exam
STEP 3: Filling out the CFM Application
STEP 4: Submitting the Application and Payment
STEP 5: Application Approval/Denial and Scheduling the Exam
STEP 6: Sit for the CFM Exam and Exam Results
STEP 7: Recertification

 

STEP 1: Meeting the eligibility requirements

Candidates must meet education and work experience requirements outlined in one of the categories below in order to eligible to sit for the CFM Exam. Candidates will include this information in the CFM Exam application.  Once the application is approved, individuals have 90 days to sit for the exam.

Ethics Requirement:

An Ethics Assessment will be required for all CFM credential applicants as well as all current CFMs.  Those holding the CFM credential will be required to complete an Ethics Assessment every other renewal cycle or every six (6) years.

Candidates have three options for meeting the Ethics Requirement, please see below.Candidates have three options for meeting the Ethics Requirement, please see below

Ethics Assessment Options:

  • HR Classroom Code of Business Conduct and Ethics Training Course – one hour e-learning program. 

The Code of Business Ethics is a set of principles that summarize a Company's ethical standards. Its purpose is to guide employees in making good judgments regarding their work. This training is designed to help employers comply with the Federal Acquisition Regulations (FAR), Federal Sentencing Guidelines (FSG), and Sarbanes-Oxley (SOX).
This course provides training on ethical behavior for both staff and supervisors.

Access the course through your CAMP record.  Choose CFM Ethics Training Pmt Form - HR Classroom. When processed you will receive an email with a link for the training. When training is complete, choose CFM Ethics Training Completion Form and upload your documentation.

One of the characteristics that distinguish an RICS member is the absolute commitment to our ethical behavior. This course will explore the topics through interactive learning modules and case studies. RICS membership requires this course annually.

Access the course through the link above. When complete, use the CFM Ethics Training Completion Form, in your CAMP record to document the course.

  • Employer Sponsored Ethics Training

If you employer has Ethics Training which meets the framework established by the International Ethics Standards Coalition, you can submit the training. You can submit documentation of completion along with the CFM Ethics Training Submission Worksheet using the CFM Ethics Completion Form, in your CAMP record.  Contact credentials@ifma.org for more information.

Unsure if you need eligibility requirements? You can request a review of application BEFORE you submit the application. To do this, you must still fill out the application; however, please select “Saved” versus “Submitted.” Once you complete the application and save it, you must send an email request to Rhonda Hager, IFMA Credentials Manager, at rhonda.hager@ifma.org letting her know the application is ready for a preliminary review. More questions about CFM Exam eligibility? Contact Rhonda Hager, IFMA Credentials Manager, at rhonda.hager@ifma.org.

Candidates have up to 30 days from the date on which they pass the exam to complete the Ethics Requirement. Any individual who does not complete the Ethics requirement and submit the required documentation to the CAMP record will have the status of the CFM credential moved to inactive and will not be in good standing.  Candidates are notified and reminded of the requirement in the email received upon passing the CFM exam and again the week prior to the 30 day period.

STEP 2: Preparing for the CFM Exam

Candidates should prepare for the exam

Preparation methods are optional, and there is no required coursework. The IFMA FM Learning System (FMLS) is a source for CFM Exam preparation. For more information on the FMLS and other available tools, please go to CFM Exam Preparation Resources.

FM Experience means successful candidates will have experience in the competency areas listed below. These eleven areas have been identified as the core areas of skills and knowledge necessary for a successful facility manager:

  • Occupancy and Human Factors
  • Operations and Maintenance
  • Finance and Business
  • Leadership and Strategy
  • Communication
  • Performance and Quality
  • Facility Information Management & Technology Management
  • Sustainability
  • Real Estate
  • Project Management
  • Risk Management

Ideally, candidates should have knowledge of and experience in all 11 areas; however, it is possible for a candidate to have experience in most competency areas, and knowledge of the others, and still pass the exam. Candidates are encouraged to evaluate their readiness to take the exam by downloading the CFM Specifications 8/1/18 [pdf]. This document gives detailed information about the scope of knowledge and experience covered on the CFM Exam. In reviewing this document, make an honest assessment of your competence and experience in each of the performances.

 

Step 3: Filling out the CFM Application

EACH candidate must complete the CFM Application before any determination can be made on eligibility requirements. All applications MUST be completed online using the IFMA Credential Application and Maintenance Program (CAMP) found at http://www.ifma.org/my-account/camp. We strongly encourage anyone using CAMP for the first time to please read the CAMP User Guide, and follow the instructions.

 

Step 4: Submitting the Application and Payment

To complete the application process, the CFM Application Payment Form must be completed, submitted and confirmed. (Please note: If you asked for preliminary approval, you will need to go back into CAMP and hit Submit and apply payment before your application can move into the approval queue.) If the exam payment has been pre-paid by an employer, the candidate should see the approved CFM Exam Payment form in the “Completed Forms” section of Applications and Forms.

 

Step 5: Application Approval/Denial and Scheduling the Exam

If the application is approved, the candidate will receive an email with instructions for scheduling an exam date at a one of Prometric Testing Center in a convenient location. The exam eligibility period is three months (90 days) from the date the application is approved, and there are policies regarding rescheduling and/or cancelling an exam date. This information will be included in the scheduling email. The applicant must take the exam during the three month (90 day) period.

If an application is denied, the Credentials Manager will follow-up with the candidate accordingly. Any payment that has been processed will be refunded.

 

Step 6: Sitting for the CFM Exam and Exam Results

The CFM Exam, which takes 4 hours to complete, consists of 180 multiple-choice questions delivered in random order. The test is strictly pass/fail based on the total number of correct answers. At the present time, the computerized exam is available in English only.

Testing must occur within 90 days of candidate acceptance.If you need to reschedule or cancel your exam date you must contact to Prometric direclty (not IFMA).  To review Prometric's policies, click here. If you do not cancel before their deadlines, you will be considered a “no show” and may incur additional charges to reschedule your exam.

The candidate is notified immediately after completing the exam regarding pass/fail status. IFMA credentialing staff will confirm the results and process the credential certificate packet if applicable. Candidates should receive certificate packets within 30 days of the successful testing date.

 

Step 7: Recertification

The CFM Certification is valid for three (3) years. To maintain the CFM credential, a list of the activities performed along with the appropriate supporting documentation including a processing fee must be submitted to IFMA credentialing department every three years

 

Special Accommodations

Prometric complies with the Americans with Disabilities Act (ADA) which requires that they must offer the examinations in a place and manner that is accessible to candidates with disabilities. This may require reasonable modifications. Prometric will provide candidates reasonable auxiliary aids and services, except where it may fundamentally alter the validity of the exam results. Available accommodations include, but are not limited to, a reader, a scribe, and extended testing time.

If you are seeking special accommodations, you must indicate this on your application and submit a request form for accommodations. To request accommodations, you and your health care provider will each need to complete one form, the Candidate Form: Request for Special Exam Accommodation and the Provider Form: Request for Special Exam Accommodation-Physician Statement, to document the disability and the need for accommodation. These forms can be found in the applicant record in CAMP.

There is no additional charge for special accommodations. Each request will be evaluated individually by IFMA. If approved, IFMA will alert Prometric of the necessary accommodations. Once a candidate has requested special accommodations, he/she will not be able to schedule an appointment with Prometric until the request is processed. The candidate will be contacted by email regarding the approval status of the special testing accommodations request.

Impartiality

IFMA places the utmost importance on integrity and impartiality in carrying out its activities.

It is essential that an equal opportunity for success is provided to every candidate in each program, just as it is of paramount importance that all policies and procedures contribute to the development, oversight, evaluation, and maintenance of fair and equitable credentials and assessments which advance the profession of facility management.

Responsible for ensuring impartiality in all credentials activities, the Certification Commission shall exercise due diligence in recognizing and acting on threats to impartiality, which include but are not limited to, self-interest, activities with related bodies, relationships of personnel, financial interests, favoritism, conflict of interest, familiarity and intimidation.

The Certification Commission shall periodically conduct a threat analysis to determine the potential, both real and perceived, of an individual or an organization to influence the certification process for their own gain.

Conflict of Interest

A conflict of interest may be defined as an interest that might affect, or might reasonably appear likely to affect, the judgment or conduct of an individual associated with the Certification Commission and its committees.  A conflict of interest may exist when the interests or concerns or potential interests or concerns of any staff member, contractor or volunteer, or any individual, group or organization to which one of these people has allegiance, may compete with the interests or concerns of the Certification Commission and its committees, or may impair these people's independence or loyalty to IFMA’s credential program and its committees.

The integrity of the Certification Commission and IFMA’s credential programs rest on the fact that stakeholders who have a specific interest do not participate in credential-related decisions from which they may benefit. This is accomplished by self-declaration of the individual as well as implementation of policies that define conflicts of interest for the Certification Commission and the personnel associated with it, whether volunteer, staff or contractors.  The presence of, and potential for, a conflict of interest is reviewed and addressed on an ongoing basis.

CFM Exam Statistics

2018

2017

2016

Number of Candidates Tested

 288

244

276

Pass Rate

 69%

 70%

 71%

Fail Rate

 31%

 30%

 29%

Total Number of CFMs at Year-End

 2658

 2664

2750 

QUESTIONS

If you have other questions, contact Rhonda Hager, IFMA Credentials Manager Email: rhonda.hager@ifma.org Phone: +1-281-974-5632